Customer Support Automation With Generative AI in Zendesk
Photo by Growtika on Unsplash In a customer support landscape, AI-powered tools help businesses better interact with their clients. Artificial intelligence has a significant impact on support processes and customer relationship management. In this way, it might be interesting to investigate the evolution of AI-powered customer assistance, putting emphasis on how Zendesk AI revolutionized the industry. The Evolution of AI-Powered Customer Support Today, it is obvious that traditional customer support models cannot cope with modern market demands. These systems are just reactive ones, but customers require proactivity and fast-paced decision-making. If you still continue relying on these outdated tools, you can find yourself in a situation with plenty of unsatisfied customers. Finally, problems with scalability are another limitation of traditional customer support models. How Generative AI Enhances Customer Interactions Zendesk AI integration helps many businesses involved in...